Delivery & Return
At goods.tn, free delivery is available for orders over 300 TND. This means that if your order total is equal to or greater than 300 TND, you won't have to pay any shipping fees. Happy shopping!
Delivery Options Overview
At our store, we offer convenient shipping options for your orders. For a nominal fee of 7 TND, we provide reliable shipping services to your doorstep. However, we also have great news for those who meet the minimum order requirement! If your order totals 300 TND or more, you can enjoy the perk of free shipping.
We understand that some customers prefer a more hands-on approach, so we also offer a local pickup option. During checkout, you can select the day that works best for you to pick up your order directly from our store. We strive to provide flexibility and convenience to ensure a seamless shopping experience for all our valued customers.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation EmailÂ
3. Wait for Your Order to Arrive
4. Pick up Your Order from our store (if you choose local pickup)
Return and Exchange Policy
We value your satisfaction and aim to provide you with a hassle-free return and exchange process. Our optimized policy ensures a smooth experience when returning or exchanging a product:
Eligibility for Return or Exchange: You can request a return or exchange under the following conditions:
- If you receive a product different from what you ordered.
- If the delivered product does not match the description provided by the leading store.
- If the product is not in its original condition, lacks mentioned accessories, or is not delivered in a new condition.
Timeframe: The product must be returned within 72 hours of receipt, accompanied by proof of purchase.
Cash on Delivery: If you chose the cash on delivery option for your order, please note that the refund does not cover shipping fees.
Return Process: If we sent you the wrong product, ensure that all items are returned in a new and unopened condition with the original packaging.
Refund Process: Once we receive the returned product and verify its compliance with the conditions, we will refund the purchase price (excluding shipping fees) within a maximum of seven days. Please be aware that you are responsible for any costs associated with returning the product to the leading store.
We prioritize earning your trust and strive to provide exceptional service. Thank you for choosing us as your preferred shopping destination.
FAQs
Once you place an order with us, you will receive email notifications whenever there is a change in the status of your order. Whether it's confirmation of your order, shipment updates, or any other significant changes, we'll make sure you're promptly informed via email. We believe in transparency and want to provide you with a seamless and hassle-free shopping experience.
For Tunis region if order is placed before 10:00
for all other regions
for all orders over 300TND
You have the option to collect your order from our store at the time you choose during checkout
